Personal menu

Shipping & returns


Off-Road offers delivery service to the following countries;

  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Bahrain
  • Oman
  • Qatar

Shipping / Delivery Policy

For countries we do serve, estimated delivery time is as follows;

  • United Arab Emirates: 1~4 Working Days
  • Other Countries: 10~20 Working Days

* Please carefully check the 'delivery time' on each product's description as final delivery timing could differ as per stock availability and holiday matters.


Off-Road assigns the delivery to third party courier company, which proves the best service in the region.


Your order can be tracked on real-time basis through the information we provide. Once your order is dispatched, we send you tracking information via SMS to your registered mobile phone number. You can click the link of information and track your delivery.



  •          Check your order number and incorrectly sent item(s)
  •          Contact us and let us know of above.
  •          After that, we'll verify - if verified - and send two couriers as;
  1.     Sending you the correct item(s)
  2.     Sending you to pick up the incorrectly sent item(s)


  •          Check your order number and decide what you want to return.
  •          Contact us and let us know above.
  •          We'll send you a courier to pick it up.
  •          Once it is arrived to us, we'll send you the new one you wanted to have.
  •          For return & exchange, the original item shall be remained as new.


If you have any inquiries or questions, please let us know via e-mail or phone:

E-mail: [email protected]

Phone: +971 55 109 9838 (Call or Whatsapp)

Operation Time

Saturday ~ Thursday: 09:30am to 05:30pm (UAE Time)
We don't operate on Fridays & Official Holidays